Customized For You

Our system capacity is virtually limitless. We customize our programs to your specific needs and can develope demand notices, targeted calling campaigns and any specific reporting measures necessary. We ensure that all collection representatives are fully functional with the latest technology. Our call center uses the following technologies:

  • Inbound and outbound call center
  • Over 250 collection statuses (virtual desks)
  • Inbound/outbound call blending
  • Use of Predictive Dialer to stage calls
  • Virtual client credit department
  • Interactive voice messaging
  • Bi-lingual automated voice communications
  • Accounts linked by guarantor
  • Data receipt in any format (VPN preferred)
  • Electronic payment files/adjustments
  • Writer technology
  • 250 inbound/outbound telephone lines
  • Auto-dialing technology for high and low balance accounts
  • Electronic claims submission
  • Remote client access
  • Data encryption methods PGP, SSL VPN tunnel, A LOCK, 3 DES, IPsec

Columbia Ultimate Business System (CUBS®)

Harris & Harris has been utilizing CUBS® as our collection system software vendor of choice for many years. CUBS® customers include hospitals, banks, government agencies, utilities, collection agencies and other monetary recovery companies. Our Management Information Technology staff and high-level administrative personnel have attended training classes at our facility as well as the corporate headquarters for CUBS®. We have found CUBS® to be very flexible for the use of reporting to management and/or clients. In addition, Harris & Harris employs on-site programmers who are able to write custom programs to allow a high degree of customization with minimal response time for our clients.

The Columbia Ultimate Business System (CUBS®) integrated system includes:

 All these systems combined provide our clients with a complete collection outsourcing solution.

  • Call Recording
  • Call Training and Evaluation
  • Dialer
  • Instant Messenger
  • Online Client Access System
  • Interactive Voice Response Payment System
  • Caller ID Capture Server
  • Call Accounting and Statistical System
  • Skip Tracing Automation
  • Remote Call Monitoring

Resources

Click to download our brochures to learn more about how Harris & Harris can help you.