Customer Care / Call Center
As a stand-alone or an added value to another service, our contact center and customer service solutions have been servicing clients nationwide for nearly six decades. Our call center services are designed to expedite solutions and meet the needs of our clients' customers. We leverage state-of-the-art technology and sophisticated workflows to provide knowledgeable help while preserving the human touch of personalized assisted service. As a company managing high call volumes across the country, we are well positioned to handle fluctuating call volumes and flexible to all project sizes.
Fully Integrated Quality Assurance
At Harris & Harris, excellent service is intentional and by design. It starts with managing and measuring every part of our process to ensure satisfaction and detect any errors. Some of the quality assurance tools and methods used at Harris & Harris include:
- Data Loss Prevention
- Video Capturing
- Activity Reporting
- Audio Recordings
- Account Stamping
- Voice Analytics
- Standardized Notes
- Error Tracking
- Call Auditing
- Caller Scorecards