Early-Out Collections & Extended Business Office
Your marketplace reputation is everything. That is why Harris & Harris Patient Experience Advocates use proven, empathetic communication techniques that encourage positive resolutions. All calls are recorded and performance KPIs are audited daily, giving you confidence in our processes. By educating patients and answering billing questions, we help relieve their anxiety while we focus on solving the billing situation.
Working closely with your team, our customized programs meet unique needs and improve the bottom line.
Our proven track record surpasses expectations of a standard early-out collections or customer service solution. Partners utilizing Harris & Harris early in the revenue cycle experience:
- Shorter hold and handle times
- Increased call resolution
- Faster speed to answer inbound calls
- A nearly dissolved abandonment rate
- Higher number of payments within 60 days
- Greater recovery rates
- Improved patient survey scores