Omnichannel Communications
Each consumer’s road map and potential outcome is different; we customize communication methods for each of them. Harris & Harris utilizes advanced propensity-to-pay scoring models and machine learning tools to determine effective communication strategies. In a recent case study, we saw a 35% increase in collections over a three month period using dynamic scoring & segmentation modeling.
New generation mobile payment and communication channels, alongside traditional telephony technology, provide customers a variety of ways to reach us or simply manage their account on their own.
SELF-SERVICE COMMUNICATION AND PAYMENT CHANNELS
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• Text Campaigns
• Payment Portal
• Notice with QR Codes
• Ringless Voicemail
• Optimized Mobile
• IVR -
• Email
• Predictive Dialing
• Interactive Messaging
• 2-way Mobile
• Consumer Assistance
• Payment & Settlement Negotiation
Contact Strategy Optimization
Harris & Harris’ proprietary scoring model and decision engine allows us to identify accounts with the highest propensity to pay and the most effective way to communicate with each customer. Hermes employs a dynamic scoring approach, with data refreshing daily. As a result, customer behavior and response to each communication influence the next communication method. The benefits of using this proprietary strategy include an acceleration of collections, as we quickly identify the optimal channel to reach the customer. Additionally, we provide a better customer experience by eliminating ineffective communications and providing valuable options for the customer to communicate and resolve the debt.